Platform Usage Fees & Inclusions
Last updated September 2024
All amounts are in USD. Rates may vary based on the country where you operate your business and the country of your target market.
Welcome to our fees policy page, where we provide you with detailed information on the fees associated with our Growth SaaS platform. Please take a moment to review the following list of services that are subject to usage fees. These fees will be deducted from your account credit automatically and instantly each time you use them (this includes any use triggered by any automation workflow you have active in your account).
This Fees & Inclusions Disclaimer is part of our Terms of Service and should therefore be read alongside them. If you do not agree with our Terms of Service, please refrain from using our Services. Your continued use of our Services implies acceptance of these Terms.
We reserve the right, in our sole discretion, to make changes or modifications to our fees from time to time. We will alert you about any changes by updating the "Last updated" date of this Fees and Inclusions page and you waive any right to receive specific notice of each such change.
1. Account Setup
Account setup is not included; however, you will be provided with an easy-to-follow step-by-step guide on how to properly set up your account with all the critical functions such as the phone system, email, integrations and your business settings. If you require any support with your account setup, please Contact Us.
2. Account Credits and Auto-Recharges
Your account has a credit feature that is used to pay for services such as emails, contact validations, SMS messages, phone usage, AI generated content etc. For a detailed list of these additional services, see the Services and Fees section below.
Your auto-recharge settings can be configured in the billing section inside your account (Settings ➝ Billing). Each month your account credit may be topped up with additional complimentary credits, subject to your subscription inclusions.
When your account credit balance reaches zero (or the minimum amount you set), it will automatically be topped up by the amount you configured. You have the option to adjust this amount at any time. This is known as auto-recharge and you may chose to increase this amount to avoid issues with any campaigns you may be running that need additional credit (for example you may have an automated workflow that uses SMS messages). Auto-recharge payments are charged separately from your monthly software subscription and may occur at higher frequencies subject to how often these services are used.
Depending on your subscription with Growth SaaS, you may receive monthly complimentary credits.
For example, if your plan includes US$10 of credits each month, this is the value you will receive.
| Country | Services |
|---|---|
| Australia | That's about 89 outbound or 667 inbound mobile call minutes, or 130 sent or 889 received SMS messages, or 9,877 emails, or 1,334 email address validations, or 500 premium workflow actions, or 74,075 AI generated words, or 111 AI images, or 167 AI workflow actions, or 334 AI conversation messages. |
| New Zealand | That's about 9,877 emails, or 1,334 email address validations, or 500 premium workflow actions, or 74,075 AI generated words, or 111 AI images, or 167 AI workflow actions, or 334 AI conversation messages. |
| United States | That's about 477 outbound or 785 inbound mobile call minutes, or 844 sent or 844 received SMS messages, or 9,877 emails, or 1,334 email address validations, or 500 premium workflow actions, or 74,075 AI generated words, or 111 AI images, or 167 AI workflow actions, or 334 AI conversation messages. |
| Canada | That's about 477 outbound or 785 inbound mobile call minutes, or 844 sent or 844 received SMS messages, or 9,877 emails, or 1,334 email address validations, or 500 premium workflow actions, or 74,075 AI generated words, or 111 AI images, or 167 AI workflow actions, or 334 AI conversation messages. |
| United Kingdom | That's about 230 outbound or 667 inbound mobile call minutes, or 144 sent or 889 received SMS messages, or 9,877 emails, or 1,334 email address validations, or 500 premium workflow actions, or 74,075 AI generated words, or 111 AI images, or 167 AI workflow actions, or 334 AI conversation messages. |
3. No Refunds Policy
Please note that we do not provide any refunds for unused account credits when you cancel your subscription with us.
We also do not provide pro-rata refunds for your subscription when you cancel between billing cycles.
4. Services & Fees
Here's a full list of our services which are subject to usage fees. They are deducted from your account credits at the time of being used.
Phone Numbers:
Monthly fee for mobile, toll free and local numbers.
Inbound and Outbound calls:
Charged in one-minute intervals.
SMS messages:
Fees are applied for sending and receiving each SMS message segment of 160 characters.
A2P 10DLC Brand Registration:
One-time fee for registering your brand under the USA A2P 10DLC program.
A2P = Application-to-person
10DLC = 10-digit-long-code
A2P 10DLC Campaign Verification Fee:
One-time fee for verifying your A2P 10DLC campaign.A2P 10DLC Campaign Fee:
Fees depends on your use case.
Call Recordings:
Fees are applicable for accessing and using the call recording services.Phone Number Validations:
Fees are charged for validating phone numbers.
Answering Machine Detection:
Fees apply for utilising answering machine detection services.
Carrier Fees:
Charges may be incurred for carrier-related services.
MMS:
Fees are applied for sending and receiving multimedia messages.
Emails:
Each email sent incurs a fee.
Email Address Validation:
Fees are charged for validating email addresses.
Premium Workflow Triggers & Actions:
Fees are applicable for utilising premium workflow triggers (e.g. inbound webhook) and actions (e.g. custom outbound webhooks, date/time formatter, number formatter).
AI Text Generation:
Charges are incurred for generating content.AI Image Generation
Charges are incurred for generating AI images.
Workflow AI Action (Chat GPT):
Fees apply for using AI actions within workflows.
Conversation AI:
Fees apply for using the conversation AI services.
5. Usage Fees for Phone & SMS Services
Our Growth SaaS platform has the ability to provide you with 2-way SMS as well as the ability to send and receive phone calls directly from within Growth SaaS. This empowers your team to call or send SMS from a number available to them from within the platform and allows for call recording for quality assurance, reporting on your sales team call tracking, missed call text back, etc.
To enable this functionality, Growth SaaS is integrated with a 3rd party telecommunications provider which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages and performing other communication functions via its web service Application Programming Interfaces (APIs).
All fees are shown in US dollars.
| Country | Mobile (1 minute outbound) |
Mobile (1 minute inbound) |
Landline (1 minute outbound) |
Landline (1 minute inbound) |
Toll Free (1 minute outbound) |
Toll Free (1 minute inbound) |
|---|---|---|---|---|---|---|
| Australia | $0.1125 | $0.015 | $0.036 | $0.015 | $0.036 | $0.075 |
| New Zealand | n/a | n/a | $0.03975 | $0.015 | $0.03975 | $0.021 |
| USA | $0.021 | $0.01275 | $0.021 | $0.01275 | $0.021 | $0.033 |
| Canada | $0.021 | $0.01275 | $0.021 | $0.01275 | $0.021 | $0.033 |
| UK | $0.0435 | $0.015 | $0.0225 | $0.015 | $0.0225 | $0.08625 |
| Country | SMS (outbound 1 segment of 160 characters) |
SMS (inbound 1 segment of 160 characters) |
MMS (outbound) |
MMS (inbound) |
|---|---|---|---|---|
| Australia | $0.07725 | $0.01125 | $0.52500 | $0.52500 |
| New Zealand | n/a | n/a | n/a | n/a |
| USA | $0.01185 | $0.01185 | $0.03000 | $0.01500 |
| Canada | $0.01185 | $0.01185 | $0.03000 | $0.01500 |
| UK | $0.06945 | $0.01125 | n/a | n/a |
6. Phone Number Validation
Carrier Lookup Fees
By activating the phone number validation feature, Growth SaaS can now check phone numbers during SMS sending. This ensures that only valid mobile numbers receive messages. Growth SaaS utilises a lookup service that charges per lookup, to check if a number is a landline. If it is not a valid number, Growth SaaS will not send any messages to that number. This feature helps maintain the quality and efficiency of your SMS campaigns by ensuring that messages are only sent to valid mobile numbers.
The validation is done at the time of SMS sending, not during contact record creation or import.
All fees are shown in US dollars.
| Phone Number Validation |
|---|
| $0.005 |
7. Phone Number Fees
Each phone number you buy incurs a monthly fee which varies depending on the type of number and your country.
All fees are shown in US dollars.
| Country | Mobile (monthly) |
Local Number (monthly) |
Toll-free Number (monthly) |
|---|---|---|---|
| Australia | $6.50 | $3.00 | $16.00 |
| New Zealand | n/a | $3.15 | $40.00 |
| USA | $1.15 | $1.15 | $2.15 |
| Canada | $1.15 | $1.15 | $2.15 |
| UK | $1.15 | $1.15 | $2.15 |
8. Phone & SMS Services for USA Customers
A2P120DLC Requirement
Application to Person (A2P) 10-Digit Long Code (10DLC) is the standard that United States telecom carriers have put in place to ensure that SMS traffic to US end-users through long code phone numbers is verified and consensual. This is an industry-wide change to improve the campaign vetting process with the goal of reducing spam, fraud, and unwanted messaging and protecting SMS as a trusted communications channel in the United States. Every messaging provider who services A2P campaigns is required to conduct this vetting. If you operate your business in the United States and intend to use the Growth SaaS phone system there is an A2P 10DLC registration requirement.
Additional fees will apply for each phone number you purchase.
All fees are shown in US dollars.
| Sole Proprietor | Standard | Low Volume | |
|---|---|---|---|
| Campaign use case (one-off registration) |
$16.54 | $16.54 | $16.54 |
| Brand Registration (one-off fee) |
$4.41 | $48.51 | $4.41 |
| Monthly Fee | $2.21 | $12.00 | $1.70 |
9. Call Recording
Phone recordings are charged at the time of recording and if you choose to keep the recording within Growth SaaS.
All fees are shown in US dollars.
| Call Recording | Call Recording Storage (1st 10,000 minutes free) |
|
|---|---|---|
| Per minute | $0.0025 | $0.0050 |
10. Email Marketing Fees
Growth SaaS is integrated with a 3rd party email provider called LC Email which acts as an email service provider that we host. It is easy to setup and has excellent deliverability, error monitoring and compliance.
LC Email has a validation service so we can provide all our customers with some of the most accurate validation results on the market.
All emails are validated by checking for deliverability. For domains such as Google and Yahoo, email validation checks if the email exists. This protects your email sender score, maximising the efficiency of all your email marketing campaigns.
Every contact you add to Growth SaaS will be validated. At the end of each month, you will be billed based on the total number of new emails that were validated during that month. By default, you are charged for each email address validation when the first email is sent to a new contact.
To safeguard your sender reputation and maximise inbox deliverability, we take an extra step and automatically re-validate each email every 90 days, starting from the last time their email was validated. This ensures that the email validation status remains up-to-date and accurate.
If you want us to disable the automatic revalidation every 90 days, please submit a support ticket.
All fees are shown in US dollars.
| Per email | Per validation (every 90-days) |
|---|---|
| $0.001013 | $0.0075 |
11. Premium Workflow Triggers & Actions
These provide advanced capabilities such as connecting automation workflows to external systems or software, without using 3rd party automation tools like Zapier, Integromat or PabblyConnect. You can integrate systems such as Slack and Google Sheets into a workflow and catch inbound webhook actions (post requests) within the same process. This allows your business to be more proactive, responsive, and adaptable.
All fees are shown in US dollars.
| Premium Triggers & Actions |
|---|
| $0.020 |
12. Workflow AI
You have the capability of using AI within automation workflows and using it to engage with leads and clients. A working understanding of Chat GPT prompts is recommended to get the most out of this feature.
All fees are shown in US dollars.
| GPT 4 and 4o | GPT 3.5 and 4o mini |
|---|---|
| $0.06 | $0.03 |
13. Conversation AI
Elevate your customer interactions with our advanced auto-reply feature where you can streamline your responses and ensure prompt engagement. Our suggestive AI offers intelligent suggestions to enhance your conversations. Empower your team, save time and deliver exceptional customer experiences.
All fees are shown in US dollars.
| Conversation AI (per message) |
|---|
| $0.03 |
14. AI Text Generation
Faster: Content AI can help businesses generate content more efficiently, allowing them to focus on other essential tasks.
Increased productivity: With Content AI, businesses can generate a larger content volume in less time, enabling them to produce more content and reach a wider audience.
Improved quality: Content AI can help businesses create better-quality content tailored to their needs and goals, resulting in more engaging and effective content.
Consistency: Content AI can help your businesses maintain a consistent tone and style across all your content, ensuring a more cohesive and professional brand image.
Content AI is a valuable tool for businesses looking to improve their content creation process and generate high-quality, engaging content more efficiently. Content AI is available in the Social Planner, Blogs, Websites, Funnels and Emails. Unleash the power of AI and see your content spring to life with tailor-made keywords, tones, and variations! The writing game has changed. Get ready to experience twice the speed, effortless quality, and unrivaled efficiency! Content AI helps you create social posts and blogs, write copy for sites and generate appealing emails with the power of AI.
All fees are shown in US dollars.
| Content AI (per 1,000 words) |
|---|
| $0.135 |
15. AI Image Generation
Generate images for social media posts directly in the social media planner.
Create images using AI for your email newsletters directly in the email newsletter editor.
Generate AI images from within your funnel builder, website builder and your media library.
This is an innovative feature that creates unique images based on user-provided descriptions. It's a crucial part of the social planner platform, where it assists users in making their social media posts more engaging and visually appealing. Image generation via AI is available in social planner, blog, website, funnels, media library and email builder.
All fees are shown in US dollars.
| Content AI (per image) |
|---|
| $0.09 |
16. Contact List Preparation & Import Service
You can import your contact list directly into Growth SaaS by following our guide.
However, if you'd like assistance with this process, we offer this service and can assist with preparing your contact list for import to Growth SaaS. We can help with tasks like consolidating and merging contacts, formatting date and phone fields, validating email addresses, creating custom fields, importing the list and recreating previous opportunities.
Our fee is A$0.50 for each contact record.
This service includes:
Consolidate multiple spreadsheet files into one (you provide the data). Many customers have data from various sources (e.g. CRM exports and other software tools). Once you provide us with your Comma Separated Values (CSV), Excel or Google sheet files, we will combine all of your data into a single spreadsheet and merge contacts with the same first and last name, as well as searching and identifying duplicate emails and phone numbers.
Format the data to have it ready for import into Growth SaaS.
Validate contact records. We will check the email addresses in your list for improper formatting, known spam traps, free and disposable emails, invalid MX records, invalid domains, and role-based email addresses. Our goal is to provide you with a cleaner contact list for better email deliverability.
Create unique custom fields. A custom field is a place to store unique information about your contacts that is specific to your business. We will work with you to identify any such information in your data and how you want it to be labelled and grouped.
Recreate opportunities. If you have any existing deals recorded with your contacts, we will recreate these for you inside of Growth SaaS.
Test the import process using a small sample from your list.
Import your full contact list into your account in Growth SaaS.
Growth SaaS Contact List Preparation & Import Service
Our pricing is determined by the number of rows in your spreadsheet(s).
We will only merge contacts that have matching first and last names, as well as matching email and/or phone numbers. Contacts with the same name and different contact information will not be merged.
To proceed, you'll need to provide us with your Comma Separated Values (CSV), Excel, or Shared Google sheet files.
We will count the total rows (contact records) in these files to calculate the amount you need to pay.
The fee is A$0.50 for each contact record.
A 50% deposit is required before we begin, with the remaining payment due upon completion.
If additional files or requests are made after we start, a separate quote will be provided for the extra work.
If you're interested in this service, please Contact Us.
| Per Contact |
|---|
| A$0.50 for each contact record |
17. Contact Us
If you have any questions about these fees or services, please contact us at:
Growth Services Pty Ltd
Level 2, 11-17 York Street, Sydney NSW 2000
1800 960 924
Empowering businesses with professional growth tools, strategies and support 😊
Transform, Automate, Scale
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